Privacy policy
Privacy Policy
Last updated: 8 August 2026
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have over it.
1. Who We Are
The data controller responsible for your personal data is:
Emma & Sophie Goudsbloemstraat 34, 3353 XK Papendrecht, Netherlands Registration Number: 97290688 VAT Number: NL005260928B40 Email: support@emmaandsophie.com Phone: +31 6 22461929
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).
2. What Data We Collect
Information you give us:
- Name
- Email address
- Delivery and billing address
- Phone number
- Order history
- Correspondence with our support team
- Any reviews or content you submit
Payment information: Card and payment details are collected and processed directly by our payment providers. We do not receive or store full card numbers.
Information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed, time spent, and referring URLs
- Cookie and similar tracking data
3. How We Use Your Data
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your order | Performance of a contract |
| Sending order and delivery confirmations | Performance of a contract |
| Handling returns, refunds and support requests | Performance of a contract |
| Preventing fraud and securing our site | Legitimate interests |
| Improving our website and product range | Legitimate interests |
| Sending marketing emails | Consent |
| Meeting tax, accounting and legal obligations | Legal obligation |
4. Marketing Communications
We only send marketing emails where you have given consent. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or by emailing support@emmaandsophie.com.
Unsubscribing from marketing does not stop transactional emails about orders you have placed.
5. Who We Share Data With
We share personal data only where necessary, and only with:
- Payment processors, to take payment securely
- Shipping and fulfilment partners, to deliver your order
- Our e-commerce platform provider (Shopify), which hosts our store
- Email and marketing service providers, where you have consented
- Analytics and advertising providers, subject to your cookie preferences
- Professional advisers and authorities, where required by law
We never sell your personal data.
6. International Transfers
Some of our service providers are located outside the United Kingdom and the European Economic Area. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an adequacy decision.
7. How Long We Keep Data
- Order and transaction records: 7 years, to meet tax and accounting obligations
- Customer account data: for as long as your account remains active
- Marketing contact data: until you unsubscribe
- Support correspondence: up to 3 years
- Website analytics data: up to 26 months
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data ("right to be forgotten")
- Restrict how we process your data
- Object to processing based on legitimate interests, including direct marketing
- Data portability — receive your data in a portable format
- Withdraw consent at any time, without affecting prior processing
To exercise any of these rights, email support@emmaandsophie.com. We will respond within one month.
9. Complaints
If you are unhappy with how we have handled your data, you can complain to a supervisory authority:
- United Kingdom: Information Commissioner's Office (ICO) — https://ico.org.uk
- Netherlands: Autoriteit Persoonsgegevens — https://autoriteitpersoonsgegevens.nl
10. Data Security
We use industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption across our website and restricted internal access to personal data. No method of transmission over the internet is completely secure, but we take security seriously and review our measures regularly.
11. Children's Privacy
Our website is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with personal data, contact us and we will delete it.
12. Cookies
We use cookies and similar technologies. Full details are in our Cookie Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
14. Contact
Questions about this policy or your data: support@emmaandsophie.com | +31 6 22461929
6. COOKIE POLICY
Page title: Cookie Policy URL handle: /pages/cookie-policy
Cookie Policy
Last updated: 8 August 2026
What Cookies Are
Cookies are small text files placed on your device when you visit a website. They help the site function correctly, remember your preferences, and provide information about how the site is used.
Cookies We Use
Strictly necessary cookies Required for the website to function. They enable core features such as adding items to your basket, logging in, and completing checkout securely. These cannot be switched off.
Functional cookies Remember your preferences, such as your language and region, so you don't have to set them each visit.
Analytics cookies Help us understand how visitors use our site — which pages are most visited, how long people stay, and where problems occur. This data is aggregated and helps us improve the store.
Marketing cookies Used to show you relevant advertising on our site and on third-party platforms, and to measure how well our campaigns perform.
Third-Party Cookies
Some cookies are set by third parties whose services we use, including our e-commerce platform, analytics providers and advertising partners. These providers have their own privacy and cookie policies, which we recommend you review.
Managing Cookies
You can accept or decline non-essential cookies through the cookie banner shown when you first visit our site, and change your choices at any time.
You can also manage cookies directly in your browser settings — most browsers allow you to view, delete and block cookies. Please note that blocking strictly necessary cookies will prevent parts of our website, including checkout, from working properly.
Browser guidance:
- Google Chrome — Settings → Privacy and security → Cookies
- Safari — Preferences → Privacy
- Firefox — Settings → Privacy & Security
- Microsoft Edge — Settings → Cookies and site permissions
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with a revised date.
Contact
support@emmaandsophie.com | +31 6 22461929